By Alderwood Water & Wastewater District Emergency Management and Public Outreach Planner Scott Eastman, February 12, 2021.
Alderwood Water & Wastewater District (the District) is aware of a data security incident at Automatic Funds Transfer Services, Inc (AFTS). The District contracts with AFTS to handle all mail billing and processing paper check payments.
We do not know the extent of the data breach, but we do know that AFTS uses digitally scanned images of the check to process paper checks. It is unknown at this time whether these scanned copies of checks have been illicitly extricated from the network.
Customers who pay their utility bill by mailing a paper check are encouraged to monitor their bank account for unusual activity and report anything suspicious to their bank right away.
Alderwood Water & Wastewater District takes its role of safeguarding personal information very seriously and will not be using AFTS to handle mail billing or process mail check payments during this data security incident.
The most immediate impacts to our customers are a possible delay in processing check payments or a temporary disruption in viewing a PDF version of your billing statement online.
Customers can go to https://awwd.com/impact/emergency-information/afts-inc-security-issue for more information.