Snohomish County improves emergency response to 911 calls

The Snohomish County Sheriff’s Office uses Smart911 software to provide an informed emergency response to all residents of Snohomish County. Residents can set up a Safety and Vulnerable Needs Profile giving 911 call takers and first responders important information they need to keep everyone safe.

By Courtney O’Keefe, Director of Communications, Snohomish County Sheriff’s Office, May 13, 2021.

The Snohomish County Sheriff’s Office is using Rave Mobile Safety’s Rave 911 Suite and Smart911 in collaboration with Snohomish County 911 to meet Washington’s Travis Alert Act requirements and provide the best emergency response to all residents of Snohomish County.

Signed into law in 2017, the Travis Alert Act directed the state to create a first responder training program on the techniques and protocols for handling emergencies involving residents with disabilities.

The Travis Alert Act also includes an assessment for improving the Enhanced 911 program so that first responders know about an individual’s disability or special need before they arrive at an emergency.

The Sheriff’s Office can currently access that information by using the Rave 911 Suite and Smart911, a national service that allows individuals to provide a Safety and Vulnerable Needs Profile to 9-1-1 call takers and first responders.

When a resident calls 9-1-1, their Safety Profiles show 9-1-1 operators addresses, mental health and medical information, photos, emergency contacts, and more. Residents are in complete control of their Safety Profile and can choose what information they want to share with 9-1-1.

With the Rave 911 Suite, 9-1-1 call centers also have access to call notes, caller location, and chat functionality—all of which help Snohomish County first responders provide better informed responses to residents.

Additionally, Snohomish County 911 has a first-of-its-kind interface for information-sharing that makes it easier to seamlessly access Smart911 profiles in the moment to dispatch the first responders best suited to respond to each emergency.

“Providing the best emergency response to the communities we serve is a collaborative effort, and we are proud to be working closely with public safety agencies in and around Snohomish County,” said Andie Burton, Director of Operations, Snohomish County 911.

She went on to say, “Leveraging technology like Smart911 and our first-of-its-kind interface gives our first responders the best chance to arrive on scene with more background knowledge than ever before.”

Residents are encouraged to sign up and create a Smart911 Public Safety Profile during the month of May, which is Mental Health Awareness Month.

Additional information about you and your family members can make all the difference when law enforcement officers respond to an emergency call during an emergency incident.

Smart911 is private and secure, and information is only made available to the 9-1-1 system in the event of an emergency call.

To create a free Smart911 profile for you and your family, visit


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